Terms of Reference:  Address the grievances of employees of DIAT to provide an amicable resolution.

Procedure for handling grievances

•  Individual grievances of staff members, officers and faculty members shall henceforth be processed and dealt within the following manner:
• An aggrieved staff member or officer shall take up his grievance(s) orally with his immediate superior who will give a personal hearing and try to resolve the grievance(s) at his level within a week.
• If the grievance is not satisfactorily redressed, the aggrieved staff member/officer may submit his grievance in writing to the Departmental Head concerned.
• The HoD will record his comments on the representation within seven days, and if need be refer it to the Grievance Redressal Committee in case the grievance is not resolved or settled amicably.

• The recommendation of the Grievance Redressal Committee will be submitted within one month to the Vice Chancellor, through Registrar and the decision of the Vice Chancellor shall be final.

Overall guidance and conditions

• The Staff member/officer shall bring up his grievance immediately and in any case within a period of 3 weeks of its occurrence. If the grievance arises out of an order issued by the HoD/Admin, the said order shall be complied with before the staff member / officer concerned invokes the procedure laid down herein for redressal of his grievance.

* Grievance pertaining to or arising out of the following shall not come under the purview of the grievance procedure

• Annual performance appraisals/Confidential Reports;
• Promotions including DPC’s minutes and decisions;
• Where the grievance does not relate to an individual employee or officer; and
• In the case of any grievance arising out of discharge or dismissal of a staff member or officer.
• *These issues shall be directly taken up with the Registrar.
• Grievances pertaining to or arising out of disciplinary action or appeal against such action shall be channeled to the Competent Authority as laid down under CCS Conduct Rules and in such cases, the grievance redressal procedure will not apply.
• All grievances referred to the Grievance Redressal Committee shall be entered in a Register to be maintained for the purpose by the Grievance Redressal Committee.  The number of grievances, settled or pending, will be reported to the Vice Chancellor, quarterly.